🏠 Individual Residential Clients

Total for both ears: £65 (£40 consultation + £25 second ear)

🦻 Hearing Aid Users (Supportive Pricing)

💡 Parts & Consumables: Routine consumables (batteries, wax filters) are charged at cost on the day. Specialized parts (domes, tubing, ear moulds) will be quoted separately before fitting.

🏥 Care Homes & Adult Care Sector

For full care home pricing details: View Care Home Pricing →

💡 Full-Day Clinic Savings: Booking a Full-Day Clinic saves your facility a minimum of £144 compared to itemized services!

🚗 Travel Surcharges

All distances measured from CO6 1TT (Coggeshall):

All travel fees are discussed upfront before booking is confirmed. No hidden charges.

💳 Payment Terms

Private Clients (Individual & Hearing Aid Users):

• Payment due at time of booking for core services (consultation fee)
• Surcharges (2nd ear, travel, parts) billed separately on the day
• Payment methods accepted:
  • • Online payment via Zanda Health booking portal
  • • Card payment (on-site via secure mobile card reader)
  • • Bank transfer
  • • Cash

Care Homes:

• Invoice issued after service delivery
• Payment terms: 30 days from invoice date
• Late payment may incur interest charges at 3% above Bank of England base rate
• Payment methods: Bank transfer (preferred), cheque

Booking Methods:

💵 Refund Policy

⚠️ Important: If we deem treatment unsafe or unsuitable after clinical assessment, you will receive a full refund of the consultation fee (minus any travel costs incurred). This protects your safety while being fair on travel expenses.

⚠️ Exceptions to Cancellation Fee

No cancellation fee will be charged for:

• Medical emergencies (evidence may be required)
• Bereavement
• Unavoidable circumstances (at our discretion)

Please contact us as soon as possible if you experience an emergency situation. We will work with you to find a reasonable solution.

🩺 Pre-Treatment Assessment

Before any procedure, we will:

📌 Important: Treatment will NOT proceed without proper clinical assessment and informed consent. Your safety is our priority.

⚠️ Contraindications (We Cannot Treat)

For your safety, we CANNOT perform earwax removal if you have:

• Active ear infection (otitis externa or otitis media)
• Perforated eardrum (hole in the eardrum)
• Recent ear surgery (within 6 weeks)
• Foreign objects (non-wax) in the ear
• Bleeding from the ear
• Sudden hearing loss (requires urgent GP/ENT referral)
• Severe pain or discharge suggesting infection
• Dizziness or vertigo of unknown cause

These contraindications are in place to protect your health and safety. We take a cautious, professional approach and will always prioritize your wellbeing over proceeding with treatment.

✋ Your Right to Decline

You have the right to:

• Decline treatment at any time (even after giving consent)
• Request to stop the procedure at any point
• Ask for a break during treatment
• Ask questions before, during, or after treatment
• Request a second opinion or GP referral

⚠️ Important: No refund will be given for voluntary withdrawal after clinical assessment has been completed. However, your right to decline treatment is absolute and will always be respected.

✅ What We Aim to Achieve

• Safe removal of earwax (where clinically appropriate)
• Improved hearing (if blocked by wax)
• Clear visualization of the ear canal
• Professional clinical documentation
• Appropriate referrals (if medical conditions identified)

❌ We Cannot Guarantee

• Complete wax removal in one session (severe impaction may require multiple visits or softening drops)
• Resolution of all hearing problems (other causes exist: sensorineural hearing loss, middle ear problems, etc.)
• That you will never need ear care again (earwax production is natural and ongoing)
• Specific timescales for improvement (varies by individual)

Clinical Reality: Ear care is a clinical service, not a guaranteed outcome. We provide professional, evidence-based treatment but cannot control individual physiological factors or pre-existing conditions.

⚠️ Possible Side Effects

Common (Usually Temporary):

• Temporary discomfort during procedure (mild pressure or tickling sensation)
• Slight dizziness (usually brief, resolves quickly)
• Temporary tinnitus (ear ringing, typically settles within hours)
• Minor ear canal irritation (redness, sensitivity)
• Temporary muffled hearing (if water used, clears within 24 hours)

Rare (Serious Complications):

• • Ear canal abrasion (minor scratching)
• • Tympanic membrane perforation (eardrum damage)
• • Infection (if pre-existing contamination or poor aftercare)
• • Severe pain or bleeding (very rare)

Important: Serious complications are extremely rare when procedures are performed by qualified practitioners using proper techniques and equipment.

📋 Post-Treatment Care

After treatment, you will receive:

• Verbal aftercare instructions (what to expect, what to avoid)
• Written clinical notes (for care homes)
• Recommendations for future care (when to book next appointment)
• GP referral letter (if medical concerns identified)

🏥 When to Contact Your GP

Seek medical attention if you experience:

• Severe or worsening pain
• Bleeding from the ear
• Sudden hearing loss
• Discharge from the ear (pus or fluid)
• Signs of infection (fever, swelling, severe redness)
• Persistent dizziness or vertigo

📞 Emergency: If you experience severe pain, heavy bleeding, or sudden hearing loss, contact your GP immediately or attend A&E.

🔄 Follow-Up Appointments

We may recommend:

• Routine re-assessment (typically 6-12 months for hearing aid users or frequent wax producers)
• Earlier review (if symptoms return or incomplete removal)
• Wax softening drops (if severe impaction requires pre-treatment)

Follow-up appointments are optional and at your discretion, unless clinically necessary (e.g., incomplete removal due to impaction).

📝 What We Record

• Assessment findings (otoscopy results, wax type/severity)
• Treatment delivered (method used, outcome)
• Consent obtained (signed consent forms)
• Aftercare advice given
• Any referrals made (GP, ENT, audiologist)
• Clinical photographs (video otoscopy images - with consent)

🏥 Care Home Documentation

For care home residents, we provide:

• CQC-compliant treatment records
• Entries for care plans
• Copies of consent forms
• GP referral letters (if applicable)
• Video otoscopy evidence (if needed for medical referrals)

Data Protection: All documentation is handled in accordance with UK GDPR and our Privacy Policy. Records are kept for 8 years in line with healthcare regulations.

🛡️ Our Insurance

Clear Ear Cheer holds comprehensive professional insurance:

⚖️ Our Liability

We Accept Liability For:

• Negligence in providing clinical care
• Breach of professional duty
• Failure to follow clinical protocols
• Damage caused by our equipment

We Are NOT Liable For:

• ❌ Pre-existing conditions (e.g., hearing loss not caused by wax)
• ❌ Outcomes outside our control (e.g., natural ear physiology)
• ❌ Failure to follow aftercare advice
• ❌ Complications from undisclosed medical history
• ❌ Treatment by other practitioners (before or after our service)
• ❌ Delays in seeking medical attention when advised

📋 What to Include in Your Complaint

• Your full name and contact details
• Date and time of appointment
• Details of what happened
• Why you are dissatisfied
• What outcome you are seeking
• Any supporting evidence (photos, correspondence, etc.)

All complaints are treated seriously, investigated thoroughly, and used to improve our services.

🛡️ Our Safeguarding Responsibilities

We take safeguarding extremely seriously. If we suspect:

• Abuse or neglect of a vulnerable adult or child
• Self-neglect or exploitation
• Unsafe living conditions

Important: In safeguarding situations, we may share your personal information without your consent if necessary to protect you or others from harm. This is permitted under GDPR as a legal obligation and vital interest.

📧 Service-Related Contact

We may contact you regarding essential service matters without requiring your marketing consent:

• Appointment confirmations and reminders
• Aftercare instructions
• Service changes or cancellations
• Safety recalls or important clinical updates
• Payment reminders or invoices

These communications are necessary for service delivery (legitimate business interest) and do not require marketing consent.

📬 Marketing Communications (Opt-In Only)

We will ONLY send you marketing emails if you have explicitly opted in.

Marketing may include:

• Special offers and promotions
• New service announcements
• Ear care health tips and advice
• Seasonal reminders (e.g., hearing aid battery checks)

© Website Content & Materials

All content on www.clearearcheer.co.uk is owned by Clear Ear Cheer, including:

• Text, images, logos, and branding
• Clinical photographs (with patient consent)
• Educational materials and guides
• Website design and layout

You May NOT:

• ❌ Reproduce our content without permission
• ❌ Use our branding or materials commercially
• ❌ Misrepresent our services
• ❌ Create derivative works from our content

© 2025 Jon Bishop t/a Clear Ear Cheer. All rights reserved. No part of this website may be reproduced without prior written permission.

🔗 External Links

Our website may contain links to third-party websites (e.g., HCPI, NACAS, CQC, Zanda Health).

We Are NOT Responsible For:

• Content on external websites
• Privacy practices of third parties
• Products or services offered by others
• Accuracy of external information

📌 Recommendation: Please review the privacy policies and terms of any third-party websites you visit through our links.

🔧 Zanda Health Booking Platform

We use Zanda Health as our online booking and payment system. When you use our Zanda portal, you are subject to both:

• Clear Ear Cheer's Terms & Conditions (these terms)
• Zanda Health's Terms of Service and Privacy Policy

For Zanda's policies: https://www.zandahealth.com/privacy

⚡ Events Beyond Our Control

We are not liable for failure to perform services due to events beyond our reasonable control, including:

• Natural disasters (floods, storms, earthquakes)
• Pandemic or epidemic
• Government restrictions or lockdowns
• Strikes or industrial action
• Severe weather making travel unsafe
• Power cuts or internet outages
• Acts of terrorism or war

📝 Policy Updates

We may update these Terms & Conditions from time to time to reflect changes in our practices, services, legal requirements, or other operational needs.

When we make changes:

• We will update the "Last Updated" date at the top of this page
• Changes will be posted on our website immediately
• For significant changes, we will notify you by email or prominent website notice
• Continued use of our services after changes constitutes acceptance of the updated terms

We encourage you to review these Terms & Conditions periodically to stay informed of any updates.

⚖️ Legal Jurisdiction

These Terms & Conditions are governed by English Law.

Any disputes arising from these terms or our services will be subject to the exclusive jurisdiction of the courts of England and Wales.

Dispute Resolution: We encourage you to contact us first to resolve any issues informally before pursuing legal action. Most concerns can be resolved through our complaints procedure.

📜 Invalid Provisions

If any provision of these Terms & Conditions is found to be invalid, illegal, or unenforceable by a court of law:

• That provision will be deemed severed from these terms
• The remaining provisions will continue in full force and effect
• We will replace the invalid provision with a valid one that most closely reflects the original intent

📋 Complete Terms

These Terms & Conditions, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Clear Ear Cheer.

These terms supersede any prior agreements, understandings, or representations (whether oral or written) relating to the subject matter.

📞 Get in Touch

For any questions about these Terms & Conditions or our services: